Triauura Shipping Policy
1. Free Shipping
- Free standard shipping is available on all orders over ₹ 1500.
- For orders below this threshold, shipping charges will be calculated and displayed during checkout based on destination and order details.
2. Order Processing
- Orders are typically processed within 1–3 business days of payment confirmation, excluding weekends and holidays.
- You’ll receive an email notification once your order has been dispatched.
3. Delivery Timeframe
- Standard delivery generally takes 3–7 business days, depending on your location and the courier network.
- Delivery timelines are estimates and may be extended due to unforeseen factors like weather, customs, or technical delays.
4. Tracking Your Order
- Once your order ships, a tracking number will be provided via email.
- Use this number to monitor your package through the courier’s tracking portal.
5. Free Returns
- If you’re not completely satisfied, you can return your order within 30 days of receipt.
- Returned items must be in their original condition and packaging.
- Upon receipt and inspection of the return, we will initiate a refund to your original payment method.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- For return requests, please reach out to our customer care team for detailed instructions on the process.
7. International Shipping
- We currently offer shipping only within India.
- International shipping is not available at this time. For any questions regarding our domestic shipping coverage, please feel free to contact our support team.
8. Address Accuracy & Delivery Issues
- Please ensure that your shipping address is accurate and complete; Triauura is not responsible for delays or failed delivery resulting from incorrect or incomplete addresses.
- If you encounter damage, delay, or loss during transit, contact us immediately so we can assist with resolution—whether that’s a replacement, refund, or investigation with the courier.
9. Policy Updates
- Triauura reserves the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon posting.
- Continued use of the site implies acceptance of the updated policy.
Quick Summary Table
| Feature | Details |
|---|---|
| Free Shipping | On orders over ₹ 1500 |
| Processing Time | 1–3 business days |
| Delivery Window | 3–7 business days |
| Returns | Within 30 days, original condition |
| Tracking | Provided via email |
| International | Available—contact for details |
| Return Shipping | Customer bears cost (unless error) |